Refund policy

Yard Equipment Hire — Cancellation and Refund Policy
Last updated: 9 September 2026

This policy applies to every booking on yardequipmenthire.com. It sits alongside our Terms of Hire. If anything here conflicts with the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, the law wins.

1. What you are paying for

The price is a daily hire fee for the machine, plus any delivery charge shown at checkout. Prices include GST if we are GST-registered. The hire period starts when we drop the machine off and ends when we have collected it.

2. Change of mind before we deliver

  • Cancel 48 hours or more before the booked drop-off time: full refund of the hire and any unused delivery fee.
  • Cancel less than 48 hours before drop-off: we keep 50% of the hire fee. Delivery is refunded if we have not already left.
  • Cancel after we have left to deliver, or if nobody is there / we cannot get safe access: the full day’s hire is charged. A second delivery attempt is charged at our usual delivery rate.

Message us on the number or email on your confirmation. The time that counts is when we receive the message, not when you sent it if it sat unread.

3. Shortening a multi-day hire

If you finish early and we can collect sooner:

  • Unused full days we have not yet started can be refunded if you give us 24 hours’ notice to collect.
  • The day we collect still counts as a hire day.
  • We do not refund part of a day.

4. We cancel or the machine fails

If we cannot deliver the booked machine, or it is not fit to use when it arrives:

  • We will offer another date, another suitable machine, or a full refund.
  • If the machine breaks down during the hire and it is not your fault, we will repair, replace, or refund the unused days. You must stop using it and contact us straight away.

That is separate from your Consumer Guarantees Act rights if the service is not carried out with reasonable care and skill or is not fit for the purpose we agreed.

5. Weather

Outdoor hire is weather-sensitive. Rain, wind or wet ground is not an automatic refund.

  • If you cancel for weather 48 hours or more before drop-off: treat it as a change of mind (section 2).
  • Inside 48 hours we may, at our discretion, move the booking to another date at no extra hire charge if the machine is free. That is a courtesy, not a right.

6. No-show, late return, damage

No refund if:

  • you are not home and we cannot leave the machine safely
  • you used the machine outside the hire period
  • the machine is damaged, missing parts, or excessively dirty beyond normal use
  • you towed a machine we said is not road-towable

Repair, extra days, cleaning and call-out are charged on top of the hire. We photograph the machine at drop-off and pickup.

7. How refunds are paid

Refunds go back to the same card or method used at Shopify checkout. Allow 5–10 working days after we approve it. We do not pay cash.

8. How to ask

Email info@yardequipmenthire.com or text 022 621 1794 with:

  • order number
  • machine
  • booked dates
  • reason

We will confirm in writing what we will refund.

9. Disputes

If we cannot agree, you can use the Disputes Tribunal or contact Consumer Protection. New Zealand law applies.

Yard Equipment Hire — sole trader, Waikato
yardequipmenthire.com